MOSSES is fully committed to protect our customers privacy. We are fully understood that personal information is the most important matter to us. We shall not disclose any data collected from our customers to any third party without their consent. The data that we collected are solely used by our company for our website to introduce and market our new launching products and price promotion and discount.
The personal data of our website user or customers are also used for below:-
a) Delivery of the products by sending name and address to our logistic service provider
b) Update the status of delivery time
c) Update the status of product stock
d) To process customer request through enquiries
e) For customer feedback purpose to improve our service and online store accessibility
f) For marketing research on customer preference for our products
g) To send information for changes of our policy
h) To carry out and verify payment made online with financial institutions
The personal information that we collected are:-
c) Email address
d) Contact/ Fax number
MOSSES is always ensuring that the information collected will be securely stored and protected. Our system is highly maintained and safeguard against any access from third party to our customer database. We will destroy our customer information securely when it is no longer needed.
DISCLOSURE OF PERSONAL INFORMATION
We treat all our customer personal information as private and confidential unless otherwise require us to disclose or share in the following manner:-
a) For law enforcement purposes
b) Government agencies
c) Company or individual that act as our agents, contractors, service provider,
courier service, and authorise reseller
d) Bank or financial institution in relation to credit cards payment which our
customers are propose to dealing with
e) Any third parties to whom our customers express consent to disclose
MOSSES reserve the right to modify, update and amend this policy from time to time without prior notice. Any changes to the policy will be published in our website. You are advised to check the policy when you access our website to find out the latest version of the policy.
Our customer service team will process and verify your order after you place your order with us. You will receive a confirmation via email once your order has been confirmed.
After that, your order will be shipped to you within 1 to 7 business day in Malaysia.
However, our customer service team will advise you on the new delivery time for both area in case the stock you order need to shipped from overseas.